N.A.P.A TECHNICAL OR REPAIR SERVICE CALL
Service call of any kind at any time is subject to a $75.00 charge to be automatically deducted from the deposit. Repairs or any other special requirements are subject to an additional cost. The service call charge may be reduced or removed based on the judgment provided by the N.A.P.A representative. We (N.A.P.A Inc) reserves the right to enter the furnished apartment premises for maintenance purposes.
N.A.P.A WIRELESS INTERNET SERVICE
N.A.P.A provides accommodations with a wireless internet option. Although, to get this service activated on your laptop, we charge you a $50.00 one time fee.
SHORT TERM RENTAL
All stays for a period of less then 30nights will be subject to a CAN$25.00 surcharge. This mandatory surcharge will be deducted from the security deposit and is imposed by the administrative and billing support services.
MAILBOX & POSTAGE SERVICES
Please note that mailbox keys are given to you upon request and are subject to a CAN$25/ one-time charge to be deducted from the security deposit. The charge is only applicable to stays less then a period of less then four months. If the key is lost or misplaced lock replacements are subject to a $100/ replacement charge.
If at any time our representatives is required to deliver or pick-up keys outside one of our properties a CDN $50.00 charge will apply. This amount will automatically be debited in your security deposit.
All wire transfers are subject to a $15 fee that is deducted from the security deposit if any payment is made to the company in form of wire transfer. This cross border fee is applicable by the local financial institution.
BILLING & CREDIT CARD BOOKINGS
Your authorization of the use of your credit card number will secure a guaranteed booking with North American Private Accommodations Inc and your agreement to abide by all of the company's terms and conditions. Whether or not you have actually signed the appropriate draft, verbal authorization of the use of your credit card confirms your reservation with the company. By signing the credit card authorization form you agree to abide by all the terms and conditions of NAPA Inc.
If an e-mail or chain of e-mails clearly states an offer for entering into a deal with all of the material terms and the other side responds by e-mail accepting the terms
or providing a confirmation with security deposit then a valid contract has been forced even though no signatures have been exchanged as most bookings are accepted via email communication.
LATE PAYMENT CHARGES
It is the responsibility of the tenant to make rental payments or any other requested payments by the due date. If payment is delayed for any reason a CAN$75.00 late payment charge will automatically be deducted from the security deposit without notice. This also applies to Cheques/Drafts/Money Orders that will not be cleared by the Financial Institution. Please make any arrangements or adjustments that you may require to make your payments prior to the due date. There are no exceptions of any kind with this policy being violated in any manner at anytime.
We accept payments in all major currencies including US Dollars and Euro Dollars. Foreign Exchange is subject to a $25.00 service charge deductible from your security deposit. The rate quoted is from our local financial institution and subject to change at any time without prior notice.
CREDIT CARD CHARGES
All credit card transactions towards rental payments or security deposits are subject to a 3% surcharge, unless or if advised.
OVATION REGISTRATION FEE
All residents staying at the Ovation Residences in Mississauga are subject to a $40.00/per person surcharge for registration at the building regardless of the duration of the stay. This is a mandatory fee required by the building management and is applicable to each suite booking.
US CHEQUES ACCEPTANCE POLICY
If you wish to make payments via US cheque, you would be liable to pay any bank fee including conversation rate differences. Security deposit will be held to cover any differences that may occur at anytime due to exchange rate fluctuations. N.A.P.A Inc reserves the right to debit your security deposit automatically to cover the due rental payment amounts. If required you would be needed to secure an additional deposit with N.A.P.A Inc in order to be permitted to pay via US cheques.
OVERNIGHT VISITOR PARKING
All requests for overnight visitor parking’s for your guests are to be requested 2 days prior and are approved subject to availability only. A rate of CAN$12.50/per day charge is automatically applied towards your deposit and monthly charges may vary from CAN$50.00 - CAN$150.00. We accept no responsibility towards any loss or damages that may occur to your vehicle during this time.
Outstanding payments are to be received upon arrival. A deferral fee of $50.00 is charged if payment is not received without notice. No exceptions of any kind are accepted towards violation of this policy.
RIGHT OF ENTRY
We reserve the right to enter the Apartment at any reasonable time for reasonable cause. This includes the need to undertake unforeseen (internal and external) remedial repairs.
We will give you reasonable notice of such requirements and will do our best to restrict the hours of access from 9am-8pm wherever reasonably possible. In the event we are unable to reach you we reserve the right to enter the accommodation if necessary without notice.
Our apartment doors are steel-reinforced and have the best locks, providing you with excellent security. The keys are expensive to replace! Please, please don't lose your keys. If you lose them, we are usually required to change the locks for your security and the cost will run into $250.00. Should you lose your keys, you will be charged to replace them.
PROTECTING YOUR PERSONAL INFORMATION
Protecting the privacy of our clientele is an obligation that we take very seriously. We are committed to protecting all of your personal information.
- We do not rent, sell or distribute any part of your information collected to any third party organization.
- All credit card information is kept confidential and safeguarded by our secure server.
- Please alert us of any problem as soon as it is identified and every effort will be used to rectify the problem as quickly as possible. If we are not informed of a problem we cannot resolve it for you.
- While we cannot be held responsible for breakdowns of mechanical equipment in common area of the building or failure of public utilities, we will do our absolute best to resolve the problem in every way possible.
ARRIVAL & DEPARTURE DETAILS
On the date of arrival check-in is no earlier than 3:00PM unless otherwise discussed (in writing) and on the date of departure the check-out time must be no later than 11:00AM unless otherwise discussed (in writing).
SUITE OCCUPANCY: MAXIMUM NUMBER OF OCCUPANTS
NAPA Inc and its affiliated brands reserve the right to regulate the maximum number of occupants permitted to reside within each size dwelling unit, as follows as per :
NAPA would not allow occupants in addition to the above maximums without a fee if to be agreed to with guest prior to arrival only .
- For 1 Bedroom units: Maximum of 2 Occupants
- For 1 Bedroom plus Den units: Maximum of 3 Occupants
- For 2 Bedroom units: Maximum of 4 Occupants
- For 2 Bedroom plus Den units: Maximum of 5 Occupants
Violation of this condition without prior written agreement from NAPA will result in extra charge of CAD$10.00 per person, per night
Children under the age of 5 and occasional overnight guests are not subject to the above maximums or fees.
A minimum of 30 days notice prior to the checkout is required to vacate the accommodation early and this policy is applicable to all stays. The termination of the rental has to fall on the 1st or 15th of the month that follows the 30-day period notice provided in writing. No credits or refunds applicable if stated on lease or rental agreement. No refunds or credits will be issued if an early check-out is requested without a 30 day notice. Any exceptions made to any of the policies are subject to Company approval only.
Only if the company allows the tenant to vacate the premises early at anytime based on request of the tenant that is approved by the company, the rent for (7 days) will be deducted from the remaining rental days, to complete the standard cleaning, inspection, and releasing processes. The 7 day rental is automatically deducted from the remaining days balance refund (security deposit) anytime an early departure is accommodated.
LONG TERM LEASES
Rental leases for a period of six months or more are subject to a 90-days notice period and subject to a significant increase in monthly rental rates based on the discretion of the company. Security deposit is refundable upon discretion of the company only and additional charges up to 60-nights may be levied.
CHANGES AFTER CONFIRMATION OF BOOKING
Any changes to your reservations after they have been confirmed by North American Private Accommodations Inc. will be subject to an administration charge of $200.00 if informed 21 days prior to arrival. The acceptance of changes in check-in and arrival dates remains at the sole discretion of NAPA Inc. and may be viewed as a cancellation subject to availability.
All reservation changes & cancellations are subject to prior approval. A $150.00 administration fee is charged towards any cancellations at any time. Additional fee upto the full month's rent may be constituted based upon season and notice period provided by the client. A minimum of 45 days notice before arrival is required if a reservation is requested for cancellation. If reservation confirmations are cancelled before 45 days of arrival, the security deposit is non-refundable and full rental as per the invoice is payable unless otherwise settled between the two parties.
N.A.P.A Inc reserves the right to cancel a booking by providing a two week notice, and a full refund of the deposit including any transfer charges.
A $75 charge is applicable if a registration package is provided to a client staying less than 14 nights at any time.
At N.A.P.A Inc., we do not accept pets for a stay less than a period of three months. Pets are only accepted on stays for more than a 3-month period. At all times, it is the tenant’s responsibility to provide details regarding their pet and have that accepted and approved by the property management before confirming their booking. If they are unable to do so, simply provide us with your pet details and we would get you the required information. In no manner is NAPA Inc. is responsible for the acceptance or approval from the property management for any specific type or kind of pet.
What's Included In Your Rental
Rental paid covers the cost of the apartment leased including utilities, telephone service, basic cable television, high-speed internet and one underground parking. The only additional charges are for long-distance telephone calling, pay per view cable and any extra services you may request. The clients are responsible for any internet over-usage charges applied by Rogers above the allocated 80GB provided in all furnished apartments as per the Rogers Express Internet high speed plan.
Extensions are subject to availability, and must be for a minimum of a 7-14 day period. Relocation of property or suite may be required.
- We reserve the right to substitute accommodation in the best interest of our clients.
- Telephone long distance charges must be secured by credit card guarantee or by a deposit of half of one month's accommodation rental. Long distance charges will be subject to a nominal monthly plan rate or 30% surcharge (can be avoided if guest uses a personal calling card).
- Pay-per-View or any other additional payable services are subject to a flat fee or 30% surcharge from N.A.P.A Inc.
- If unit is given up before contracted period any refunds are subject to our re-renting the suite to another client - less a 10% fee.
- Additional parking - must be requested and reserved at time of booking.
- Keys, parking devices, cards etc. must be returned prior to leaving. A charge will be applied for any missing devices.
- We will not be responsible for towing charges resulting from using incorrect parking stalls.
- Suite layouts and prices may vary and subject to change without notice.
YOUR QUESTIONS, CONCERNS AND COMMENTS
If you have any questions or concerns regarding North American Private Accommodation’s Privacy Code, please contact us at:
Information and Protection of Privacy Contact
Main Line: 416.821.5399
*Guests at all suites are to abide by policies and procedures set by the individual condominium property at all times during their stay. Any violation of any kind may result in an imposition of a fine or termination of tenancy. This is to ensure guest safety and security at all our locations.
N.A.P.A Inc reserves the right to change/modify or cancel any booking due to unforseen circumstances, as long as the tenant is informed 30 days prior to date of arrival.